Delete your data

You can ask us to delete your Enlave account and the personal details it holds. This page says how, what we delete, what we must keep and how long it takes.

What we delete

Your name, mobile number, email, city, region, postal code and interests. Your concierge preferences and saved offers. Your sign-in codes and every signed-in session. Your Wallet card records and the device details Apple sends us. The WhatsApp messages you sent us. Your invite link stops working.

How to ask

Signed in? Open your profile and choose Delete my account. It says what we erase and what we keep, then sends a code to your number; your account is deleted once you enter it.

Or email anil@aplombtech.in from any address. Give the mobile number on your account, or your member number from your card. Do not send OTPs or payment details.

If you only want us to stop WhatsApp messages, send STOP to Enlave on WhatsApp, or turn WhatsApp messages off in your profile. That keeps your account.

How we check it is you

We delete an account only for the person who holds its mobile number. We reply to that number on WhatsApp, or ask you to sign in with it, and we act once you confirm. If we cannot confirm, we tell you and delete nothing.

What we keep

We keep records that tax and accounting law, or a dispute, needs: payments, refunds, founding-campaign claims and their payouts, seats and check-ins at events, visits recorded at places, and our audit history. We keep them for as long as that law requires. After deletion they carry your member number, not your name, mobile number or email. We also keep the stamps and rewards in each shop's stamps ledger, so the shop's reward records stay correct; after deletion they carry your member number, not your name, mobile number or email.

Receipt images from the founding campaign are deleted on the schedule in the privacy notice. If you joined through a merchant, your membership keeps that link, so the merchant's count does not change. The count names no one.

If a member brought you in, your membership keeps that link, so their count does not change. The count names no one.

If you hold a seat at an event that has not started, we cancel it first under the refund and cancellation policy. A refund already on its way finishes before we delete. Razorpay, Meta (WhatsApp), Apple and Google keep their own copies under their own terms.

How long it takes

Delete my account in your profile works at once. For a request by email, we act within 30 days of your confirmation and tell you when it is done. Your card code stops working at Enlave places at that moment. You can join again later with the same number, as a new member with a new member number.

Your Wallet card

The card on your phone is yours to remove. In Apple Wallet, open the card, tap the more button and choose Remove Pass. In Google Wallet, open the card, tap the menu and choose Remove. If you do not remove it, it stays on your phone but no longer works at Enlave places.